How do I schedule a consultation?

Download and complete the behavioral history form on the right side of this page.  This form allows Dr. Feltes to make recommendations that you can live with – she does not live with you but her recommendations need to!  The forms may feel overwhelming due to their length but are necessary to allow her a complete picture of your situation. This form should be brought to the consultation and Dr. Feltes will review it at the start of the appointment.

Contact The Behavior Clinic's receptionist, Diane, at 440/334.8534 to schedule a consultation. 

Cancellation Fee Policy: Please note, a Visa or Mastercard needs to be provided to reserve an appointment slot.  The non-refundable Reservation Fee assessed for Consultations or Doctor Rechecks is $50. The fee is then credited to your appointment bill once your pet is seen. However, if adjustments are made to the scheduled slot within 2 business days (Monday through Friday) before the appointment date or if the appointment is cancelled altogether, no credits will apply. In the event of a no show at an in-home consult, a travel fee will be assessed as well.

Once you have secured an appointment slot, please contact your local veterinarian and have them fax a Referral Form summarizing your pet(s) medical chart(s) as well as 6 months of your pet's medical history to 440/235-8534. The referral form may be downloaded from the For Vets tab.

Consultation Fees are $175 per hour and most consults last around 2-3 hours. There is an additional Travel Fee for in-home Consultations. Included in the Consultation Fee are private 10 minute phone follow ups every other week for 3 months to ensure the plan is going as desired and to change it accordingly. Please see Cancellation Fee Policy above.

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Available Discounts:

*Purchase a Technician Recheck at the first Consult (scheduled within 3 weeks of that date) and receive a $10 off the Consult! Mention TR Discount at the Consult
*Schedule a Doctor Recheck during the first week of January and receive a FREE Kong! Mention FREE Kong at the Recheck
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For more information on Frequently Asked Questions, click here.

 

Meet the The Behavior Clinic's Staff

 

Diane Webster, Receptionist

Diane has had an interest in pets since she was a child and has spent most of her adult life working with animals in various capacities; grooming salons, veterinary clinics and rescue organizations. She enjoys spending her free time with her husband and furry & feathered children. Diane has dogs (Bosley and Nutterbutter), cats (Oreo) and birds (Pickles, Mikey, Nipper & Ruffles).....oh and we can't forget Rhapsody her water turtle!

Amanda Eick-Miller, RVT, CPDT-KA; Veterinary Behavior Technician

Amanda is a Registered Veterinary Technician and Certified Professional Dog Trainer specializing in animal behavior.  She has been involved in various aspects of veterinary medicine for over 13 years working as a technician, hospital manager, veterinary behavior technician, and college instructor. Her love for behavior led her to start her own training business Pawsitively Pets, LLC through which she provided in home training and behavior support for families and their pets. Ms. Eick-Miller  joined TBC in June 2010. Amanda and her husband are currently owned by PunkE the cat, Killer the mini dwarf rabbit and Brego, a young German Shorthaired Pointer. She also fosters for Mid-Atlantic GSP Rescue. As a clicker trainer, Amanda enjoys using her skills to bring out the best in her dogs in public, at home, in the field and on the agility course.

 

 

How does a consultation work?

The Behavioral Clinic encourages you to take these steps:

Check List

1. Your veterinarian is recommended to rule out any medical conditions affecting your pet. A list of suggestions (not requirements) for medical work up that can be done through your local veterinarian is listed on the For Vets tab.                 
2. Please contact your local veterinary clinic and have them send over a Referral Form for your pet’s appointment.
   
   
3. Download below the appropriate behavior questionnaire form for your type of animal (we can also mail you the forms).
   
              CANINE          FELINE          AVIAN        HORSE
   
   And then call The Behavior Clinic (440/334.8534) to set up an appointment with our receptionist, Diane. In-Home Consultations include an additional Travel Fee. Contact the clinic for availability.
   
   
4. Have your completed questionnaire at your appointment.  Your consultation with Dr. Feltes will last about 2.5 to 3 hours for dogs or horses and about 2-2.5 hours for cats or birds.  Any questions will be clarified, a diagnosis made and a treatment program will be discussed and started at this time.  Please consider having as many family members (pets included) present to ensure everyone understands the plan for your pet. Please have access to any equipment you currently use for training, exercising your pet, and treats your pet loves. Our veterinary behavior technician will be present at all cases.                                                    
5. Note for horse consultations, all consults will be at your stable. Depending on the problem behavior, have your tack and equipment ready. Please also reserve a portion of your horse's daily feed ration for use at the appointment.

Treatments may include:  management, prevention, behavior modification, drug therapy or surgery.  Included with the consult are private 10 minute phone follow ups every other week for 3 months to ensure the plan is going as desired with either our Veterinarian or Registered Veterinary Technician.  You & your Vet will receive a copy of the plan.  Please see Cancellation Fee Policy to the left above.

Recheck Appointments with Dr. Feltes may be necessary as each pet and their programs vary and are recommended every 3 months for continued care. The Doctor Recheck Fee for meeting with Dr. Feltes and her Technician, Amanda, is $145 per hour and there is a Travel Fee if done in-home. Most Doctor Rechecks last about 1-1.5 hours and occur 3-4 months into therapy. *These rechecks include phone follow up. If an Assistant is needed for a behavioral modification technique for this Recheck a $15 fee for our Veterinary Assistant, Nicole, will be assessed. Please see Cancellation Fee Policy to the left above.

Technician Rechecks with our Registered Veterinary Behavioral Technician, Amanda Eick-Miller, RVT, CPDT-KA are encouraged during the therapy period and beyond. The Technician Recheck fee is $85 for a one hour session. These rechecks, often recommended during phone follow up, help to ensure progress is kept on track via training and behavioral modification. *Tech rechecks do not include phone follow up. If an Assistant is needed for a behavioral modification technique for this Recheck a $15 fee for our Veterinary Assistant, Nicole, will be assessed. These visits are paid in-full as the Reservation Fee which is non-refundable if cancelled. If moved with less than 48 business hours notice (Monday thru Friday), there is a Re-Booking Fee of $35 due upon rescheduling.  If the visit is cancelled the fee is non-refundable.

Progress Program: Punch card program available for Technician Rechecks with our Registered Veterinary Behavioral Technician, Amanda. After 3 sessions, use your punched card for a $20 Discount off the 4th session! Punch card expires 3 months from the issue date. When 4 Sessions are booked and paid in full, the Discount will automatically be applied. Please note: When Technician Rechecks are moved with less than 48 business hours notice (Monday thru Friday), there is a Re-Booking Fee of $35 due upon rescheduling. If the visit is cancelled the fee is non-refundable.

PetSitting and DogWalking (with Training) Services are available with our Veterinary Assistant, Nicole Rivette. This service is only offered to patients of The Behavior Clinic. DogWalking Sessions are 1 hour in  duration (45 minute walk with 15 minute set-up tim. DogWalking may also be added to PetSitting services. PetSitting Services are available in 1 stop to 3 stop or overnight visits. Reservation Fee is in-full for Dog Walking or half of the full PetSitting fee taken when the dates are reserved. All Reservation Fees are non-refundable. A Meet N Greet Session to learn about your pet's daily routine will take place prior to the first session. Please contact Diane at 440/334.8534 for additional details.                  Day Visits involving 1 stop: $45.                                                Day Visits involving 2 stops: $65.
Day Visits involving 3 stops or Overnights: $85.                           DogWalking Sessions: $45.

For more information on Frequently Asked Questions, click here.