Frequently Asked Questions
If you have a question, we might have an answer listed in these
frequently asked questions. You can always contact us at 440/334-8534
or through email at:
information@thebehaviorclinic.com
1. Why should I take my pet to see Dr. Feltes?
Dr. Feltes is a veterinarian with a medical practice limited to
behavioral problems in dogs, cats, horses and birds. As a veterinarian,
she is not only in a position to evaluate your animal’s behavior
but health as well. An animal’s health & behavior are linked
to each other. Problems in one area will often cause problems
in the other.
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2. Why should I take my pet to see Dr. Feltes instead of a trainer?
There are no uniform standards for evaluating competency in animal trainers. First of all, experience alone does not ensure proficiency to treat complex behavioral problems, such as aggression or compulsive disorders. The ability to train an animal to perform obedience commands does not equate with a full knowledge of underlying medical issues. These medical issues may contribute to or even cause the behavioral problem. The ability to train commands also does not equate to an ability to correctly diagnose and treat these problems. While having your pet able to respond to obedience cues is helpful and often prescribed, it will NOT treat these complex problems alone!
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3. What types of problems does Dr. Feltes see?
Currently, Dr. Feltes sees problem behaviors in dogs, cats, horses and birds. Any behavior that is objectionable to a pet’s family can be seen for a consultation. The following problem behaviors are one's seen by Dr. Feltes (but problems are not limited to these): aggression (such as dog or cat-directed, human-directed, child-directed), excessive barking, fear (such as fear of being alone), phobias (such as thunderstorm phobia), unruliness (such as surfing counters for items to take or pulling on the leash), stereotypic disorders (ie. tail-chasing, self-mutilation, light-chasing), house training problems, litter box problems, urine marking, cognitive dysfunction (alzheimer's), scratching of furniture...
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4. How do I know if my pet’s behavioral problem is significant enough to be seen by Dr. Feltes?
If you are concerned enough to ask about your pet’s problem, it is worth talking to a professional for input! Abnormal behavior is a problem if it is a problem for that pet’s family, impacts that pet's quality of life, or is a public health risk. Therefore, even a pet’s normal behavior that is considered a problem for that pet’s family is warranted to have a consultation with Dr. Feltes. An ethical solution can be found that improves your pet’s behavior, your relationship with your pet and your pet’s well being. Please realize that the longer your pet engages in a behavior, the longer it will take to treat it. The sooner you get your pet in for a consultation, the better for you and your pet. As a general rule, if the problem behavior is increasing in frequency, intensity or has lasted longer than 2 weeks – seek help!
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5. Is there a guarantee?
Unfortunately no guarantees can be given regarding the outcome of your pet’s behavior plan. It is misleading for a business to give you specific guarantees regarding behavior problems in pets, particularly such problems as aggression. No animal is 100% predictable 100% of the time and as such, a guarantee for that animal is not reasonable, responsible or ethical.
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6. What should I expect during my consultation?
Please dress comfortable for your appointment. All horse or bird appointments are in your home/stable, as Dr. Feltes feels that is the most useful in evaluating the environmental contributions to the problem. Also, it greatly reduces the stress on these animals to avoid travel. Dog and cat consultations can be done in The Behavior Clinic or at your home. Please note, travel to the in-home appointments has an additional fee. Please make sure to have any training equipment handy that you use with your pet on a regular basis. We also encourage (but do no require) you to provide a short (less than 10 minutes) video clip of your pet’s problem behavior if this can be done safely and ask for that to be sent in advance of the consult if possible. Your pet will be given food rewards for good behavior during the consult. If your pet requires a special diet, please have some acceptable treats that your pet loves available. During your appointment, the history questionnaire will be reviewed in detail. Demonstration of some techniques will be done as long as your pet is comfortable enough to participate in them. Our veterinary behavioral technician will accompany Dr. Feltes at the consultation for further help in working with your pet. Any medical recommendations will be discussed at this time. You will receive 5-10 handouts to aide in instituting the plan. The initial consultation typically lasts around 2 to 3 hours. A detailed summary sheet with the full plan will be sent within 7 business days of the consult to both you and your Veterinarian. Follow-up is included with the consultation (10 minute phone calls on every other Tuesday) for 3 months. You are also encouraged to email or fax bi-weekly logs of your pet’s behavior for Dr. Feltes to review and aide in alterations to your pet’s plan the day before your follow up. Doctor Recheck appointments with Dr. Feltes and her Technician, Amanda, are recommended based on progress and are at a minimum recommended every 3-4 months until your pet is stable and then once yearly thereafter. These appointments typically last around 1 to 2 hours. Technician Rechecks with our Registered Veterinary Behavioral Technician, Amanda Eick-Miller RVT, CPDT-KA may be recommended. This is often during therapy to aide in implementation of the plan or beyond to ensure progress is made and maintained.
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7. Will medication be recommended for every pet?
Dr. Feltes may recommend medication, as an adjunct to your pet’s behavior modification plan. Not every pet needs medication and the recommendation is only made when needed. The doctor does not use medication in a cavalier manner, and the pros and cons will be discussed with you during the consultation. No medication labeled for behavioral problems in pets is labeled for use without environmental changes and behavior modification plans. Additionally, many of the medications used for problem behaviors in companion animals are used off-label. This means that the drug company has not labeled and tested the medication for that particular use in that particular species. Many clients worry about maintaining their pet on medication for a longer period of time. However, these medications typically take time to change brain chemistry and therefore behavior. They should not be started and stopped abruptly unless under the direct guidance of a veterinarian. Additionally, most pets relapse in the future if medication is used as the sole treatment. Medication alone will NOT resolve your pet’s behavior problem.
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8. Do I bring my pet?
It is required to have your pet at the consultation. If you feel other family pets are involved in the problem, those pets should attend as well. All bird appointments are always in your home, not at The Behavior Clinic and all horse consults are seen at your stable.
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9. How do you get my pet’s medical and training records?
Please contact your veterinary clinic and have a Referral Form faxed to The Behavior Clinic once you have scheduled a consultation. 6 months of medical history are also encouraged to be sent for each patients chart via fax (440/235.8534). If you have been working closely with a trainer, please ask them to write an email to be compiled with the history forms you bring for Dr. Feltes (information@thebehaviorclinic.com) regarding your pet's training history. Your trainer is also welcome to attend the consultation with you and your pet if you chose to invite them along. This is a great way to make sure the entire support network is in place and on the same page for your pet's success.
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10. How much does a consult cost?
Consultations are charged based on the amount of time you meet with Dr. Feltes and her Veterinary Technician, Amanda. As stated above, initial consultations typically last around 2 to 3 hours and include 3 FREE months of phone follow up. The fee is $175 per hour. Available Discounts: Purchase a Technician Recheck at the Consult (scheduled within 3 weeks of that date) and receive a $10 per hour discount off the Consultation Fee. For consultations in your home/stable, the Travel Fee is $75 for the first 30 minutes of travel and $135 for travel over 30 minutes (for travel over 1 hour, please call for availability). The Behavior Clinic accepts Visa, Mastercard & Cash for Reservation Fees. For consultation fees Care Credit and Personal Checks are also accepted as forms of payment. Shelters, Rescue Groups and Foster Homes are eligible for a $40 discount per hour. Recheck Consultations are also often recommended. *Please see the Cancellation Policy.
Doctor Rechecks with Dr. Feltes and her Veterinary Technician, Amanda, cost $145 per hour and typically last about 1 to 2 hours. These occur typically 3-4 months after the initial consult. *If an Assistant is needed to work on a behavioral modification technique, a $15 Fee will be assessed for our Veterinary Assistant, Nicole. For rechecks in your home/stable, the Travel Fee is $75 for the first 30 minutes of travel and $135 for travel over 30 minutes (for travel over 1 hour, please call for availability). *Please see the Cancellation Policy.
Technician Rechecks with our Registered Veterinary Behavioral Technician, Amanda Eick-Miller, CPDT-KA last one hour. The fee is $85 and are often recommended during the therapy to ensure progress is kept on track. Continued tech sessions once Doctor Rechecks become annual for a patient are used to maintain the progress made and for further education. Tech rechecks do not include phone follow up. *If an Assistant is needed for instituting a behavioral modification technique, a $15 Fee will be assessed for our Veterinary Assistant, Nicole. Technician Travel Fees for in-home sessions: $30 for the first 10 miles and $20 for every additional 15 miles thereafter (maximum travel fee is $100). This is charged only one way. Tech Rechecks are paid for in-full as the Reservation Fee. If moved with less than 48 business hours notice (Monday thru Friday), there is a Re-Booking Fee of $35 due upon rescheduling. If the visit is cancelled the fee is non-refundable.
Progress Program: Punch card program available for Technician Rechecks with our Registered Veterinary Behavioral Technician, Amanda. After 3 sessions, use your punched card for a $20 Discount off the 4th session! Punch card expires 3 months from the issue date. When 4 Sessions are booked and paid in full, the Discount will automatically be applied. Please note: When Technician Rechecks are moved with less than 48 business hours notice (Monday thru Friday), there is a Re-Booking Fee of $35 due upon rescheduling. If the visit is cancelled the fee is non-refundable. *If an Assistant is needed at a specific session, a $15 Fee will be assessed for our Veterinary Assistant, Nicole.
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11. How do I schedule a consultation?
Please contact Diane at The Behavior Clinic (440/334.8534) to schedule a consultation. A behavioral history form can be downloaded from our website (under the Consultations tab at the top). This form allows Dr. Feltes to make recommendations that you can live with – she does not live with you but her recommendations need to! The forms may feel overwhelming due to their length but are necessary to allow her a complete picture of your situation. Please note, a Visa or Mastercard needs to be provided to reserve an appointment slot. The Reservation Fee assessed on the credit card. Time & Date adjustments may be made up to 2 business days (Monday through Friday) prior to an appointment. The fee will then be credited to your appointment bill. However, if adjustments are made to the scheduled slot within the 2 business days (Monday through Friday) before the appointment date or if the appointment is cancelled altogether, no credits will apply. If a Technician Recheck is moved within this time frame, a $35 re-booking fee will be assessed. In the event of a cancelled appointment for an in-home consult and Dr. Feltes or Ms. Amanda Eick-Miller did not know until she arrives (no show), a travel fee will also be assessed.